Return & Refund Policy

At Still With Me, every product is custom made using the photo uploaded by the customer. Because of this, we do not accept returns, exchanges, or cancellations for personalized products once production has started.

Please review your order carefully before completing your purchase, including your uploaded photo, selected pillow size, shipping address, and contact information.

Custom Products

All Still With Me products are made to order and personalized using the image provided by the customer.

Because each item is created specifically for you, we cannot accept returns or exchanges due to:

• Change of mind
• Ordering the wrong size
• Uploading the wrong photo
• Low-quality or blurry uploaded images
• Incorrect shipping information provided at checkout
• Minor differences in color, positioning, or print appearance

We do our best to create each product as beautifully as possible based on the photo provided.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We may be able to help if production has not started yet. Once your order has entered production, we can no longer guarantee changes or cancellations.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A clear photo of the item
• A clear photo of the packaging
• A short description of the issue

After reviewing your case, we may offer a replacement or refund where appropriate.

Photo Quality

The final product quality depends heavily on the photo uploaded by the customer.

For best results, please upload a clear, bright, high-resolution image where your pet’s face is easy to see. We are not responsible for poor print results caused by blurry, dark, cropped, low-resolution, or unsuitable uploaded images.

Shipping Issues

If your order is marked as delivered but you have not received it, please check with your local carrier, neighbors, household members, or building/mailroom first.

If the package appears to be lost in transit, contact us and we will help review the situation.

We are not responsible for orders shipped to an incorrect address provided by the customer.

Refunds

Approved refunds will be processed back to the original payment method.

Please note that it may take several business days for your bank or payment provider to process and display the refund.